Help Desk/End User Support

Alex Coure, Founder of IT Solutions by Design is a Sales Agent for Unitiv and is pleased to introduce the Unitiv Intelligent Helpdesk framework to his clients in Tennessee.

Unitivʼs Intelligent Help Desk^TM

Unitiv’s Intelligent Help Desk™ is a telephone and web accessible support service center available for the exclusive use of Unitiv clients—24 hours a day, 7 days a week. The Unitiv’s Intelligent Help Desk™ provides a single point of contact for technical support and trouble resolution across multiple network computing architectures and information system manufacturers.

Unitiv’s Intelligent Help Desk™ is fully committed with the right people, products and processes to provide you with the highest level of service and in-depth knowledge of your service and support requirements.

Setting the standard for technical support

We appreciate that your business depends on the availability of your computer systems so we work closely with our vendor partners to simplify service solutions.

You can count on Unitiv’s Intelligent Help Desk™ experts to facilitate resolutions on your hardware, software, network, and network interoperability to ensure successful operations of mission-critical applications and systems.

Single Point of Contact

Unitiv’s Intelligent Help Desk™ is your single point of contact helping to streamline the delivery and management of support services across multiple network computing architectures and information system manufacturers.

Unitiv’s Intelligent Help Desk^TM Benefits

Single Point of Contact
Multi-Vendor Support
Responsiveness
Asset Tracking
Contract Consolidation
Software Release Planning and Patch and Bug Notifications

Managing your IT infrastructure is complex, difficult and expensive. How do you minimize the costs of managing your IT infrastructure Unitiv’s Multi-Vendor Support solution provides you with a single, central point of contact for every vendor in your heterogeneous environment.

Multi-Vendor Support Benefits

Reduce vendor management complexity with a single point of contact.
Reduce costs as your staff can instead concentrate on core business issues.
Resolve issues faster with single-sourced, flexible, multi-level vendor support.
Facilitate trouble tickets from first call to follow up.
Access to asset inventory and call history in real time.
Asset tracking.
Contract consolidation.
Software release planning and patch and bug notifications.

We offer Multi-Vendor Support through our Intelligent Help Desk™ that operates 24 hours a day, 7 days a week, 365 days a year. The Intelligent Help Desk provides the rapid-response, multi-vendor support you need in today’s heterogeneous environments.

Simplified Support

We work with our vendor partners to simplify service solutions and to offer you fast and easy trouble resolution.

Rapid growth and changing workflows dictate an integrated mix of servers, storage and software with different technologies—creating a multi-vendor environment. In this environment it’s difficult to determine what products have failed and which vendor to contact. Plus, varying escalation procedures and service level commitments complicate your work even further.

No longer will you have to contend with unsatisfactory service providers, multiple support interfaces, processes or inconsistent service levels between vendors. Unitiv’s Multi-Vendor Support consolidates all your multi-vendor contracts—into a single point of contact for all your IT support needs.

Download Unitiv’s Intelligent Help Desk Brochure

Download Unitiv’s Multi Vendor Support Brochure

Here’s what some of our clients say about us:

“The professionalism that is displayed by the Help Desk team is to be admired and could be used as a service model for the industry. Your team members are hand picked and groomed with acute client focus and service delivery. I cannot thank you enough for all the support.”

— Automatic Data Processing

“The Unitiv’s Intelligent Help Desk™ is always conspicuously well prepared to handle any call we place to them. It has always been as though they were waiting just for my call. I cannot ever remember having placed a call to the Help Desk where I had to wait for a human experience. I’m always met with a warm and genuinely concerned voice; your personnel are ready to go to work. They always get right to the root of the problem and rapidly overcome any hurdles that may stand between the time of the original call and time to resolution. I have never been involved with your personnel on a call and not hung up and found myself saying ?Wow!’ I must admit that when I ?rst started calling the Unitiv Help Desk, I was sure the freshness and vigor of the personnel on the other end of the call would fade. Six years later, and it’s still an amazing experience. Thank you for all that you do!”

— Harland Clarke

“Thank you so much for your outstanding service starting from the moment you answer the phone, to the prompt action you take in opening cases, the amazing follow up you perform. Thanks again for the great valuable service you provide, please keep up the good work.”

— Namasco Corporation